Front Desk Supervisor, Courtyard Bucharest Floreasca

Join Our Team at Courtyard by Marriott Bucharest!
Position: Front Desk Supervisor

Are you a motivated and customer-focused professional with a passion for leadership in the hospitality industry? Courtyard by Marriott Bucharest is looking for a Front Desk Supervisor to oversee and inspire our team at the front desk, ensuring every guest has an exceptional experience.

If you’re ready to take your career to the next level and help lead a talented team in a dynamic, fast-paced environment, we want to hear from you!

Why Work With Us?

• Be part of a globally recognized brand: As part of Marriott International, you’ll gain unparalleled experience and have access to numerous career development opportunities.
• Professional Growth: We support your career advancement with training, mentorship, and opportunities to move up within the company.
• Comprehensive Benefits: Enjoy a competitive salary, meal vouchers, employee discounts, and more perks tailored to make your experience enjoyable.

Key Responsibilities:

• Lead & Inspire the Front Desk Team: Supervise, train, and motivate front desk associates to ensure they provide outstanding customer service.
• Guest Experience Excellence: Ensure all guest interactions are handled efficiently, courteously, and professionally, ensuring high satisfaction and loyalty.
• Operational Supervision: Oversee front desk operations including check-in/check-out, reservation management, and guest requests. Resolve any issues or concerns in a timely manner.
• Collaborate Across Departments: Work closely with housekeeping, maintenance, and other departments to ensure guest needs are met seamlessly.
• Handle Escalated Issues: Address and resolve any guest complaints or concerns, ensuring the issue is handled effectively and to the guest’s satisfaction.
• Administrative Tasks: Manage shift schedules, daily reports, and assist with other administrative tasks to ensure smooth operations.

What We Are Looking For:

• Leadership Experience: Proven experience as a Front Desk Agent or in a similar hospitality role, with at least 1 year of supervisory experience.
• Customer-Centered Attitude: A passion for delivering excellent service and a strong commitment to exceeding guest expectations.
• Strong Communication Skills: Ability to lead a team and communicate effectively with both guests and staff in English and Romanian (additional languages are a plus).
• Problem-Solving Ability: Ability to handle challenging situations with professionalism and a calm demeanor.
• Detail-Oriented: A keen eye for detail and ability to manage multiple tasks in a fast-paced environment.
• Tech-Savvy: Familiarity with hotel management software and proficiency in basic computer skills.

Join Us at Courtyard by Marriott Bucharest!

At Marriott, we believe in a supportive and inclusive work culture where you can grow your career and make an impact. If you have a passion for hospitality, leadership, and ensuring guest satisfaction, we invite you to apply and become part of our team!