We are seeking a dynamic and experienced Front Office Manager to oversee all aspects of our front desk operations at the brand-new Hampton by Hilton Venice Isola Nuova. In this pivotal role, you will lead our team in providing exceptional guest service, ensuring smooth check-in and check-out processes, and creating a welcoming atmosphere that exceeds guest expectations. Your leadership will be key in optimizing operations and enhancing overall guest satisfaction. Join us in making every guest`s stay memorable!
Key responsibilities:
- Supervise and lead the front desk team, ensuring high levels of performance, motivation, and professional development.
- Ensure exceptional guest service by overseeing the check-in and check-out procedures, addressing guest inquiries, and resolving any issues promptly.
- Manage daily front office operations, including staffing, scheduling, and workflow to maintain efficiency and effectiveness.
- Act as the primary point of contact between the front office and other departments, facilitating clear communication to ensure seamless operations.
- Collaborate with reservations team to optimize room inventory, pricing strategies, and occupancy levels.
- Provide ongoing training and support for front office team, ensuring they are knowledgeable about hotel policies, procedures, and service standards.
- Monitor and analyze front office performance metrics, implementing improvements as needed to enhance guest satisfaction and operational efficiency.
- Address and resolve guest complaints and concerns in a professional and timely manner, ensuring a positive experience.
- Oversee cash handling procedures, ensure accurate billing, and manage the front office budget to meet financial goals.
- Ensure compliance with hotel policies, procedures, and safety regulations, maintaining a secure environment for guests and team.
Requirements:
- Proven experience as a Front Office Manager or similar role withing the hospitality industry
- Strong understanding of hotel management software’s
- Excellent communication and interpersonal skills, within a passion for customer service
- Ability to work in fast-paced environment and handle multiple tasks simultaneously
- Strong leadership and team management abilities
- Proficiency in English and Italian, additional languages are a plus
We offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and career advancement within a leading hotel brand.
- A supportive and collaborative work environment that values innovation and teamwork.
- Comprehensive training and development programs.
- A chance to make a significant impact in a brand-new hotel setting.
- Private health insurance or its alternatives after the probation period.
- Discounted rates for accommodation and F&B in international branded hotels.
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