Apex Alliance Hotel Management, a fast-growing hospitality management company overseeing a dynamic portfolio of international branded and premium hotels, is seeking an experienced Group Director of Hotel Operations. This is a senior leadership role responsible for driving service excellence, operational consistency, and performance across our growing portfolio — with a key focus on premium properties and pre-opening success.

What You’ll Be Responsible For

Operational Leadership Across the Portfolio

• Lead and support daily operations across all Apex-managed hotels.
• Partner with General Managers to review performance KPIs, elevate guest satisfaction, and strengthen operational execution.
• Ensure alignment with brand and Apex standards while remaining agile to local market needs.

Premium Hotel Strategy

• Develop and embed elevated operating standards for premium and upper-upscale hotels.
• Champion a service culture defined by personalization, emotional intelligence, and consistent attention to detail.
• Benchmark performance against global 4*/5* standards and guide teams toward continuous excellence.

Leadership & Development

• Lead a team of General Managers across multiple countries.
• Drive talent development, succession planning, and HOD capability building.
• Embed a culture of accountability, care, and innovation.

Financial & Strategic Oversight

• Collaborate with GMs and Finance to manage budgets, control costs, and maximize operational profitability.
• Contribute operational insight to commercial and business planning strategies.

Pre-Opening Project Support

• Lead operational workstreams for hotel openings, ensuring full readiness across staffing, SOPs, service design, and training.
• Act as a key bridge between Development, Technical Services, Brand, and local teams during ramp-up.

Cross-Functional Collaboration

• Represent Operations in key projects spanning ESG, tech implementation, HR strategy, and safety.
• Maintain strong communication with brand partners and ownership stakeholders.

What We’re Looking For

Experience & Skills

• Minimum 5 years in a regional or group operational leadership role within hotels.
• Demonstrated success managing multi-property portfolios (including international brands and premium/luxury concepts).
• Pre-opening and brand transition experience is essential.
• Strong command of Rooms and F&B operations; financial acumen across P&L and budgeting.
• Proven ability to coach GMs and influence cross-functional stakeholders.
• Excellent written and spoken English; additional languages a plus.

Qualifications

• Degree in Hospitality Management, Business, or related field.
• MBA or MSc preferred.

Why Join Apex Alliance?

We are an ambitious, values-led company driven by purpose: People Caring for People. We operate with integrity, take bold action, and invest in deliberate growth — for our guests, our teams, and our leaders. This is your opportunity to shape how our hotels operate across Europe, raise standards across brands, and leave your mark on some of the region’s most exciting hospitality developments.

What We Offer

• Flexible monthly gross salary starting from €6,000–€9,000, depending on experience and location setup.
• While our headquarters are in Vilnius, we are open to discussing your preferred place of residence and finding a suitable arrangement, as the role involves regular travel.
• Performance-based bonus.
• All travel expenses covered across our hotel portfolio.
• Exclusive discounts at Apex-operated hotels and through global brand partnerships.