We are seeking an experienced and driven General Manager to lead and oversee all aspects of hotel operations at the brand-new Hilton Garden Inn Brasov, which is set to open in Q2 2025.
KEY RESPONSIBILITIES:
- Lead and manage hotel operations. Follow hotel budgets. Facilitate the preparation of hotel budgets and forecasts for corporate submission and approvals. Review forecasts and balanced scorecard. Direct hotel actions required maximizing profitability, increasing service levels and improving team member satisfaction.
- Ensure hotel implementation and compliance with Hilton Hotels Brand Standards.
- Oversee the sales and marketing activity and results.
- Lead and/or participate in sales and marketing strategy meetings. Participate in efforts to secure business, as needed.
- Lead department heads to ensure overall profit, service, and team member satisfaction goals are met or exceeded.
- Speak with and respond to guests regarding service challenges.
- Facilitate hotel meetings (i.e. Executive Committee; Staff Meeting; All Associates Meetings, etc).
- Hire, supervise, coach, discipline, and conduct performance evaluations for department heads and key personnel.
- Develop the skills and abilities of direct reports.
- Monitor high-potential department heads and team member activity and ensure their growth within the company.
- Communicate with hotel owners regarding results and aligning strategic plans for the future development of their hotel.
- Communicate with various corporate departments regarding implementing standards, procedures, and policies. Provide feedback on company-wide initiatives.
- Attend industry meetings and participate in industry organizations.
- Participate in and maintain active community relations.
- Participate in corporate activities and meetings, as requested.
REQUIREMENTS:
- Ability to perform critical analysis.
- Ability to manage extensive amounts of information and provide constructive feedback/direction.
- Extensive knowledge of hotel operations, sales & marketing, food & beverage, human resources, and hotel financial processes and analysis.
- Excellent written skills sufficient to produce communications that properly reflect the Apex Alliance and Marriott image.
- Excellent oral communication and presentation skills
- Considerable ability to listen effectively.
- Ability to work effectively both independently and as a team.
- Ability to delegate, manage, and organize projects and establish priorities consistent with company objectives.
- Ability to effectively deal with owners, customers, and team members, some of whom will require high levels of patience, tact, and diplomacy.
- Ability to manage multiple projects, meet and work effectively under time and resource constraints
- Ability to effectively lead a team of professionals.
- Requires a substantial and successful track record in hotel operations.
- Leadership experience; preferably 5 years or more.
- Hotel general management experience preferred.
- Proven track record of successes in achieving revenue and service objectives.
- Proven ability to recruit, motivate, and train a team of professionals.
WE OFFER:
- Interesting and challenging work in an international environment.
- Competitive salary and performance-based bonuses.
- Additional benefits such as private health insurance.
- Discounted rates for accommodation and F&B in international branded hotels managed by Apex Alliance.
- Continuous learning & development opportunities.
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