Key responsibilities:
- Manage daily Housekeeping operations to include, but not limited to, maintaining cleanliness, service and product quality standards of guest rooms, public spaces, restrooms, offices and meeting/conference rooms;
- Ensure rooms are clean and available to guests in a timely and efficient manner;
- Oversee and conduct room inspections;
- Manage cost controls and overall department profitability, budgeting and forecasting;
- Supervise policy and procedures implementation;
- Plan and manage day to day operations of Housekeeping Department and its team;
- Ensure that monthly working schedules are made and maintained in accordance with local legislation and departmental budget;
- Monitor and develop team member performance to include, but not limited to, providing training, conducting counselling and evaluations and delivering recognition and reward;
- Ensure communication meetings are conducted;
- Be environmentally aware;
- Assist other departments wherever necessary and maintain good working relationships;
- Comply with hotel security, fire regulations and all health and safety legislation and labor law.
To successfully fill this role, you should maintain the attitude, skills and values that follow:
- Preferably at least 3 years of professional experience on similar position;
- Proven management experience;
- Demonstrated strong Guest Service skills;
- Love the look and smell of clean, be detail oriented;
- High communication skills;
- Accountability and resilience;
- Problem solving and decision-making skills;
- Ability to manage conflict/resolution;
- High leadership skills to effectively manage and motivate the team and achieve high level of performance and quality;
- Be flexible with work schedule;
- Fluency in English.
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