Apex Alliance Hotel Management (AAHM) is a leading independent hotel operator renowned for forging lasting partnerships with institutional investors, property owners, and private equity funds. Our team of dedicated hospitality professionals provides expert management services for a diverse portfolio of existing and future hotels. With over 2500 rooms across 16 hotels in 5 countries, our reach is extensive and our experience unparalleled. AAHM's proven track record includes successful collaborations with prestigious brands such as Marriott, Hilton, and Radisson, solidifying our reputation as a trusted partner in the global hospitality industry.
We are seeking a Premium Group Operations Director to lead the operational success of our Premium hotels. Based in Vilnius or Bucharest, this role requires a proven hospitality leader to drive excellence and exceed KPIs.
KEY RESPONSIBILITIES:
Strategic Planning:
- Develop SOPs, workflows, and procedures to enhance efficiency and deliver luxury services.
- Implement digitization and technology to optimize costs and improve the operating company.
- Implement pre-opening processes to ensure smooth hotel openings.
Team Leadership:
- Act as a liaison for Premium General Managers and their teams.
- Establish annual objectives for Premium Hotel Managers and oversee recruitment.
- Provide leadership and support to achieve KPIs.
- Collaborate on teamwork and emotional intelligence programs.
Business/Concept Development:
- Develop and implement Premium Hotels Operating Model and Concepts for new projects.
Financial Performance:
- Drive operational efficiency and exceed margins.
- Support operations teams in achieving KPIs.
- Oversee financial aspects (P&L, Capex, budgeting) for each hotel.
New hotels:
- Manage full pre-openings and future project consultations.
- Support feasibility reports, due diligence studies, and business plan projections.
REQUIREMENTS:
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Exceptional Leadership: A proven ability to inspire and motivate teams, cultivating a culture of excellence and continuous improvement.
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Strategic Acumen: The capacity to analyze complex situations, develop innovative solutions, and make informed decisions that drive results.
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Operational Expertise: A deep understanding of hotel operations, sales & marketing, F&B, human resources, and financial processes.
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Communication Mastery: Exceptional written and verbal communication skills, enabling effective collaboration and stakeholder management.
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Proven Track Record: A demonstrable history of success in hotel operations, ideally at the GM, COO, or Director of Operations level.
WE OFFER:
- Interesting and challenging work in an international environment;
- Additional benefits such as private health insurance;
- Discounted rates for accommodation and F&B in international branded hotels;
- Lovely work atmosphere and opportunities for career progression.
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