We are looking for a dedicated and enthusiastic Reservations Agent to join our team at the brand-new Hampton by Hilton Venice Isola Nuova. In this essential role, you will be responsible for managing guest reservations, providing exceptional customer service, and ensuring a smooth booking process. Your efforts will contribute to enhancing guest satisfaction, maximizing occupancy rates, and creating memorable experiences for our visitors.
Key responsibilities:
- Manage all aspects of guest reservations, including phone, email, and online inquiries, ensuring accuracy and efficiency
- Provide outstanding customer service by responding to inquiries, addressing concerns, and offering information about hotel amenities and services
- Maintain accurate records of guest reservations, cancellations, and modifications in the hotel PMS system
- Work closely with front desk, housekeeping, and sales teams to ensure effective communication and seamless guest experience
- Inform guests about hotel promotions, special packages, and local attractions to enhance their stay and drive in additional revenue
- Managing group reservations and coordinating special requests for larger parties, ensuring all details are handled accurately
- Keep track of room availability and pricing, adjusting as necessary to optimize occupancy rates and revenue
- Maintain good knowledge of the hotel & its outlets, products, offerings and hours of operation
- Ensure all reservations and revenue related systems are configured correctly, validated and working to full capacity
- Adhere to hotel policies and procedures, including data privacy regulations and payment processing standards, ensuring a secure and efficient reservation process
- Perform other reasonable job duties as requested by corporate Director of Revenue management.
Requirements:
- Previous experience in a hotel or hospitality environment, particularly in reservations or front desk operations, is preferred
- Strong interpersonal and communication skills with a passion for providing exceptional customer service
- Familiarity with hotel management software’s and reservation systems
- Ability to handle multiple tasks and prioritize effectively in fast-paced environment
- Strong problem-solving skills and the ability to remain calm under pressure when addressing guest inquiries or issues
- Ability to work collaboratively with team members across various departments to ensure a seamless guest experience
- Proficiency in Italian and English is required; additional language skill are a plus.
We offer:
- Competitive salary and benefits package
- Opportunities for professional growth and career advancement within a leading hotel brand
- A supportive and collaborative work environment that values innovation and teamwork
- Comprehensive training and development programs
- A chance to make a significant impact in a brand-new hotel setting
- Private health insurance or its alternatives after the probation period
- Discounted rates for accommodation and F&B in international branded hotels.
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